Shipping policy
🌿 GardenTingz Shipping Policy
Last updated: 14 February 2026
Thank you for shopping with GardenTingz! We are committed to delivering your order safely and efficiently.
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note: During high-demand periods, processing times may be slightly longer.
🚚 Shipping Timeframes
🇳🇿 New Zealand
Estimated delivery time: 5–12 business days
🌏 Australia
Estimated delivery time: 7–15 business days
🌍 International Orders
Estimated delivery time: 10–20 business days
Shipping times may vary depending on your location and customs processing.
💰 Shipping Costs
Shipping rates are calculated at checkout.
We may offer:
-
Free shipping on selected products
-
Free shipping on orders over $[Insert Amount]
-
Promotional free shipping during sales periods
📍 Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.
⚠️ Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
-
Customs processing
-
Courier delays
-
Public holidays
-
High seasonal demand
We appreciate your patience and understanding.
🏠 Incorrect Address
Please ensure your shipping address is correct at checkout.
GardenTingz is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
📧 gardentingz@gmail.com
📦 Lost or Damaged Packages
If your package arrives damaged or does not arrive within 30 business days, please contact us with:
-
Your order number
-
Photos (if damaged)
-
Full name and address
We will investigate and resolve the issue as quickly as possible.
🌿 Questions?
If you have any questions about your shipment, feel free to contact us at:
📧 Samuelfiu258@gmail.com
We typically respond within 24–48 hours.